Subprocessors
Last updated: 2026-06-26
What this list is
A subprocessor is a third-party service that processes personal data on our behalf so we can deliver Jeanus. Every supplier we route customer data through is named below, with what they do, what data they see, where they hold it, and a link to their Data Processing Agreement (DPA).
This list is part of our Data Processing Agreement and our Privacy Notice. By signing up to Jeanus you consent to us using the subprocessors listed here.
Current subprocessors
How we vet subprocessors
Before we send any customer data to a new supplier, we check that they:
- Publish a Data Processing Agreement aligned with UK GDPR Article 28.
- Operate to a recognised independent standard (SOC 2 Type II, ISO 27001, or equivalent attestation).
- Support customer-initiated data deletion within a documented timescale.
- Commit to notifying us of personal-data breaches without undue delay, so we can in turn notify you within 72 hours.
- Host data in a jurisdiction with adequate protection for UK personal data, or operate under Standard Contractual Clauses / a UK International Data Transfer Addendum where the destination is outside the UK / EU.
International transfers
Three of the suppliers above (Anthropic, Resend, and parts of Vercel's CDN) host or process data in the United States. Transfers from the UK to the US are made under the UK International Data Transfer Addendum to the EU Standard Contractual Clauses, which each vendor includes in their DPA.
Stripe and Supabase keep European customer data inside the EU. Vercel routes primary compute through the London (UK) region.
Changes to this list
We will update this page within 30 days of adding or removing a subprocessor. Material changes (a new supplier processing customer data, a change of region for an existing supplier) are also announced to tenant admins by email so you can object before the change takes effect.
If you object to a new subprocessor, contact us at hello@pixelandshovel.co.uk. If we cannot offer an alternative, you have the right to terminate your subscription without penalty for the remainder of the current billing period.
Questions
Email hello@pixelandshovel.co.uk. We answer security and DPA questions personally - no ticketing system.