When a lead flips to Won, a Start Project button appears. One click creates a board pre-filled with the customer, the deal value, and default columns / milestones based on the shape you pick.
Kanban board (Backlog / In progress / In review / Done) for iterative work, or milestone list (dated deliverables with % complete) for engagements with hard client checkpoints. Switch anytime.
Tasks and columns can be marked "internal only" - hidden from the client portal. Everything else is visible under the customer's login, filtered to just their project(s).
Deliverables can be flagged "awaiting approval". Client hits Approve / Request changes with a comment box, notification lands on your side. Feedback captured against the task for audit.
Yes. Every task and column has a "visible to client" toggle. Anything set to internal is hidden from the portal view but stays in the internal board. Comments have their own toggle too - useful for internal debates about scope that the client shouldn't see.
For client-project delivery specifically, yes - it does the same job with the added benefit that the CRM, the quote, the invoice and the project all live on one platform. For broad company-wide project management (marketing calendars, HR pipelines, product roadmaps) it does not replace Monday or Asana. See our /vs/monday page for the full trade-off.
They log into your portal (same URL they use for their prices and invoices), and Projects appears in their nav. They see one board per active engagement. Read-only unless you've granted approval rights on specific deliverables.
Yes. Tasks can carry estimated hours and actual hours. On completion, hours roll up to a delivery invoice draft. Rep confirms + sends. Also handles milestone billing (invoice on milestone complete) and retainer billing (fixed monthly regardless of hours).
Honest answers to the ones we hear most.
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