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Serving the portal on your own subdomain

DNS setup and the "add to your website" snippet.

Updated 2 July 2026

By default your portal lives on jeanus.app/trade. That is fine for pilot use, but for anything customer-facing you probably want it on your own domain like customers.yourcompany.com.

The DNS setup

  1. Go to Settings > Portal > Custom domain and enter the subdomain you want.
  2. Jeanus shows you a CNAME record. Add that record in your DNS provider (Cloudflare, GoDaddy, Route 53).
  3. Come back to Settings and click Verify. Verification usually takes a couple of minutes; sometimes an hour if your DNS provider is slow to propagate.
  4. Once verified, the domain becomes live and you can start using it. HTTPS is handled automatically.

What the CNAME does

The CNAME points your subdomain at Jeanus's edge servers, which route the request to your tenant based on the hostname. Nothing about your existing website is affected - as long as your CNAME is on a subdomain (likecustomers or portal) and not the root domain.

Adding it to your website

Once your portal is on your own subdomain, you can link to it from the main site menu. Common places:

  • Top nav bar: "Login" or "Customer portal"
  • Footer link under "Account" or "Customers"
  • Post-checkout confirmation email: "See your orders in your portal"
The staff CRM stays on jeanus.app.Custom domains only apply to the customer-facing portal. Your team continues to sign in atjeanus.app. If you want a custom URL for the CRM too, that is a bespoke conversation.